“In one ATM tried to withdraw 100, second 100, and third 50!!!! The money disappeared to pay!!!! To get through to you is impossible!!!! Someone explain this situation when you return us the money???" (pisowania original)– very upset on Thursday afternoon on the Euronetu profile on Facebook one of internautek. “Dear customer, ATM / cash machine on a street Grójecka 80/102, No.: PLNM0049 first very long processed my transaction and then said that she could not be implemented. After logging into your account, it turned out that the money had been received, which is not true," wrote another.
From reviews users indicated that the case is of national character. The map of the accident were, in particular, Warsaw, Krakow, Katowice, Wroclaw, or Entity. In response to the signals from users about faults Euronet suggested regular customers to contact us via comments on the website of the company.
for information about faulty ATMs Euronetu responded mBank. First, it was proposed the use of other ATM networks, including PlanetCash or BZ. From the other messages indicated that the malfunction is no longer present.
“information received from the operator of the machines Euronet follows that currently do NOT have ANY problems with the ATM network. All transactions must be carried out without obstacles,” – wrote the representatives of mbank on the website.
at the same time Uspokojono customers. “Money blocked should be available on Saturday (on 12.11.2016 g)” it says.
Ok. 20.00 hours Euronet Poland published a position on this issue. “In connection with the refusal of several banks, today, after 15 hours, was having temporary problems with transactions in the network of Euronet. 17.00 as transactions and ATMs of the Euronet network are functioning properly. Unsuccessful operation procesowane back in accordance with the rules of payment associations,” said.
In response to questions Clearly, Euronet Poland explained that “the deals did not end with the payment of funds should not lead to the load, but in exceptional cases could reach autoryzacyjnej temporarily blocking funds in the accounts of clients.”
“In this situation, Euronet has transferred all the data about the transaction, in accordance with the rules of payment associations and stay in constant contact with the publishers of the cards, so they could as soon as possible to unblock the funds in the accounts of the customers. About time photo lock means determines, however, the Bank-the Issuer of the card, not Euronet Poland,” he said.
it is Worth remembering that, as a rule, if the receipt of money from the ATM the cash was not paid, as soon as possible to contact your Bank. Locked in the ATM, the money is not lost. Read more: If the ATM did not pay the money, money don’t disappear
the Company Euronet-owner of the largest independent ATM network in Poland and the market leader in outsourcing for banks in the management of the ATM network. Currently, Euronet operates the fourth bankomatem in Poland.
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