One company other company commissions. Base management, equipment, office space or manpower. As the cheapest. Whether the master’s graduation, or a double faculty. With knowledge of three foreign languages or one. It is important that cheap, fast enough. I out. With outsourcer (read hiring manager) profit the company is to grow, and the employee beyond the random encounters in the elevator do not need to see each other at all. No more of asking for leave, new equipment or moving. And although from a legal point of view is not the end of all obligations towards the employees transferred to outsourcers, are the main employer after signing a contract usually wash their hands. Not so after paying the manager to worry when the labor force will start to demand increases, permanent employment or promotion. This outsourcer is there a clever way to force the exchange, and outsourcerowy HR department to find new employees who kiss the hand they agree to work for less. At least for a few months. As a last resort you can always move the company to a country where labor is even cheaper and less wyszczekana. For example, in Lithuania.
If you do not like it, goodbye
Adam will end this year, 27 years. The last two worked within the outsourcing company dealing with delivery of equipment. He was qualified for the BPO (Business Process Offshoring), and Polish – to the business services sector. When I started, it seemed to him that caught God’s feet. The first normal work after graduation. They did not ask about the experience, not to set additional requirements. It is important that a fashion spoke English. And this outsourcing sounded so proudly. But when after a few months caught pneumonia and had to be for a week at home, cut off half his salary. – The outsourcing was not, of course, on-time, on contract junk. Everything was sorted out on the mouth. Vacation, sick – yes, to make a deal – said at the beginning. A life quickly verified all – says Adam.
And then it turned out that there is no chance of a raise or for any, even the minimum career. It started for adding duties. – I was given to understand directly, that the bosses and managers that they already have. Employees need basic, so do not be surprised them if they ever go away. How is the twenty-something years old and would like to have the opportunity to grow, to work hard without prospects. Therefore, after two years I decided it was time to move on. Other colleagues went after year, I wanted to check all possibilities. I still believed that if you really try to, perhaps, however, can go at a little bit higher. And a little this time lost – adds Adam.
Sometimes, in the case of takeovers by outsourcers, staff ordered to set up their own company, and then in a gentle, but forceful way, it is suggested that the best will, if they be exempt. – For example, imposed regulations, training is required of employees more and more. For the same money. Creates an idiotic assumptions, it interferes with the work performed, the contact with the customer. Or is it you reconcile, you are either disciplinary released. Well, if you as a human atmosphere, for me, unfortunately, came to this bullying. Shouting, throwing papers from his desk. The toughest would not stand – says Catherine, which is two months after the release of the company outscourcingowej in high-tech and in the process of unfair dismissal. – And then he starts asking colleagues to testify, collect evidence against the employer. Sure, and so I am doomed to failure, but I have to try. For the peace of your own conscience. But at the word “outsourcing” I advise everyone to take to his heels – warns Catherine.
willing to pay premiums no
But the larger and smaller companies approach outsourcing greedily. For them, it saves resources, and it’s hard to resist the vision of a greater profit. Article 23 of the labor code allows you to transfer some employees to a third party, but one that will take over all the duties of your current employer. – Meanwhile outsourcerzy not entirely familiar with the industry, we take over. Moreover they’re trying to impose a style of work. And not everyone is able to deal with it. Or you find yourself in outsourcing or goodbye – adds Catherine.
Chief Labour Inspectorate acknowledges that in practice, there were doubts about the effectiveness of absorption of workers on the basis of the above. provision. And this raises serious problems for employees who do not know who their employer and who may demand payment of wages and other benefits from the employment relationship.
The malicious say that outsourcing is a bit like trafficking and action on the edge of the law. Because when such acquisitions errors and misinterpretations of the labor code happen very often. The employer believes that the outsourcer taking over employees, automatically becomes the payer of insurance premiums and wages. And that since the opinion of its employees has nothing should go in this respect interest. They do not agree with either GIP or the Social Insurance Institution. “Recently, there are companies that offer to other operating entities take their employees as part of the so-called. outsourcing contract, indicating that it will bring real financial benefits. However, in many cases, there is no actual transfer of staff (ie. Under Art. 231 of the Labour Code), and the company making the acquisition does not pay social security contributions for employees. Therefore this actual employer who has a contract with the company offering such services is threatened by the rise of debt premiums, which will be claimed by the Social Insurance Institution of default interest. In addition, problems also arise when the insured, for which they are not paid due premiums. Therefore, employers intending to use the service outsourcing should pay particular attention, when considering such agreements “- warns ZUS.
It is estimated that in recent years more than 400 Polish companies suffered from unfair outsourcers who They did not pay PIT advances and contributions to social insurance for employees. Debt is calculated at approximately 60 million zł. Most cases of fraudulent management of external ZUS recorded in Rzeszów, Opole and Jaslo.
Quality depressing
Professor Krzysztof Opolski from the Faculty of Economic Sciences supports outsourcing, but only the positive, aimed at strengthening the company and not on pure profit. – Such a solution, properly implemented, can reduce costs and increase the efficiency of business operations. But I am against outsourcing niedbającemu of the core business, psującemu what a company’s most important – emphasizes prof. Region. – If the security company hires an external company to zawiadywania its employees, or not caring about their salary, nor the approach to work, it thus destroys its image. Because mistreated by the guards, customers will have no claim to a third party, but the one that endorses corporate clothes bodyguards. So, which are the showcase. Similarly, the various types of infoliniami. Firms, unfortunately, do not understand that bad outsourcing hits in their activities and undermines what you have created through the years. Takes revenge on companies mindless hire staff, equipment and services, which causes a drop in quality.
Marta, 28, a former employee hotline (BPO), managed by the outsourcer admits herself a little with shame, that at some point began to be rude to customers, she was a little all the same. She wanted to finish as soon as possible and leave the house. – My motivation was zero. Regardless of whether he tried, or not, I was receiving a meager salary. And the closer was the end of the contract, the more I knew that my days are numbered, because the conversation foreigners came from the East. Is it lawful to work for the same money in almost two times higher time. Everyone looked at each wolf, private conversations conducted in the toilet. Proceeded from the assumption that it is better not to do lunch breaks, it would be safer to eat a sandwich at his desk. Worst Korpo we met.
Dr. Agnieszka Mościcka-Teske, a psychologist at the University of Social Psychology in Poznan, stresses that a good employee has not only provided security in the form of wages, rules, paid premiums as health -emerytalnych, but primarily due to the company emotionally. – Good, satisfied employee feels job satisfaction, is motivated, remains on good terms with other employees. He knows that he is faced with the prospects of development. Meanwhile, the outsourcing of the missing – says Dr. Mościcka-Teske. – Working in an outsourcing company is somewhat dehumanised. The employee is one of many. A sense of security is at his very limited. He does not know what to expect, because the employer is not paying attention to him. They do not care that after a fairly short period of time the employee may leave. In its place will be after someone else.
There are studies Loraleigh Keashly 2001. On loyalty and effort put into the job. They show that the staff treated by the employer neglect bend ethics and slightly attach to perform the task. In a short time, so it turns out that as an employer treats an employee, such employee treats his company. Temporarily.
tide
According to research conducted by Seendico Consultants shows that various forms of outsourcing is using as much as 93 percent. medium and large companies in Poland. This gives about 100 thousand. employees. Externally are primarily training, transport and services of cleanliness, but also the distribution and logistics, marketing, sales and research and development. The only thing that Polish employers are reluctant to outsource, the accounting issues. Profit gain, but managing company finances better left to themselves. Research firm Grant Thornton in September last year shows that only 8 percent. medium and large Polish companies are interested in outsourcing accounting. Compared to Finland, where accounting matters outside companies provide 52 percent. companies, is actually very little. But while the issues of accounting and accounting employer guarded like a treasure, already in the case of workers have much less scruples.
Kamila was on a three-year study of the tourist when using outsourcing company got down to work in an international company in Krakow within the SSC. Shared services centers, namely the Polish shared service centers operate on the principle of the transfer of certain areas of the business beyond the borders of the home country. – As one of the few I had any studies, many of his colleagues was high school or technical school. Even so, they were overjoyed. Until they began to cut salaries. And then it turned out that they would be exchanged for cheaper workers from Ukraine. Salaries can not be cut off indefinitely, the solution is so exchange for cheaper and less problematic model.
Krakow is one of the cities that very literally took to heart the opinions that nowadays outsourcing is the only way to survive in the market. For two years the capital of Malopolska occupies ninth place in the ranking Tholons’ Top 100 Outsourcing Destinations 2015 “for the most attractive city for investment outsourcing. Only in 2014. Was founded in Krakow approx. 6 thousand. outsourcowych jobs. At over 100 outsourcing companies for close to 40 thousand. people. For some of Krakow is a success and a great opportunity for the city, for total failure and other evidence of exploitation. “Because that Poland because of low wages is a special target for Western companies, known for several years. Therefore, we should create special legislation to protect Polish workers “- argues one of antyoutsourcingowych forum users.
In the list of cities – bites for outsourcers were also Warsaw and Wroclaw. Compared with Krakow occupy admittedly much more distant place – 30 Warsaw, Wroclaw – 62, but with each passing year jump of 2-3 places up.
It is not surprising, because the his 30 percent. the European average (865 euros) uchodzimy a cheap, yet educated workforce. According to Eurostat, cheaper than we are in Europe only Lithuanians (644 euros per month), Romania (507 euros) and Bulgarians (409 euros). Earn almost half of what the Greeks (1,541 euros), and more than three times less than Germany (2,995 euros). Not to mention the United Kingdom (3160 euro) and Ireland (3949 euro). And we must add that the more experience, the salaries of our western neighbors better.
The forums dedicated to outsourcing business is a lot of ads of mini-companies under the motto: I have magazines and cheap labor. Among other things, because the Russian giant IT industry, Luxoft, was in Krakow, he placed the base to support the whole of Europe. The Polish branch Luxoftu – currently outside Krakow as in Wroclaw – employs more than a thousand Poles. And at the moment we are looking for new. Because it is this rotation. Similarly at UBS. And although officially the company offers employees many extras, such as, among others, private medical insurance, sightseeing tours etc., etc., many teams give up after the first few months.
Some, like 26-year-old Luke, proceed from the assumption that it is better to have a job than it does not have, and the entry in the CV that worked a year or even a few months in the international courier company, also doing its. – Of course, the conditions were poor, I know that abroad have earned in the same company twice, but took it as a temporary job. If I were older, had a family, I’m sure I would not give to catch either the contract term, nor the salary – adds Luke.
drain
“the outsourced employees have the opportunity to work and gain experience in many different industries.” Participate in interesting, unconventional projects of well-known companies, and – not least – have the opportunity to make contacts that can spill in the future. Compared with the traditional model of employment outsourcing is to give much greater opportunities for development, “because it’s such a definition, care about the development and training of its best employees” – announces one of outsoucerów.
But I do not think the end is so beautiful, since the employees of outsourcing is one of the most frequently changing work groups. Their escape even has a name, an English course: attrition, that “the increasing outflow of workers from the SSC, BPO and ITO (IT industry – Ed.).” In Poland, he studied them recruitment company Antal. With over 60 Polish companies outsourcing in the study agreed to participate more than 31 thousand. employees. Anonymously, of course. More than 73 per cent. of respondents said they had witnessed attrition in the company where they were employed. The highest attrition for those who worked in the outsourcing of year, but not longer than three years. The reasons are always the same. No chance for a raise, meager opportunities for development and advancement. At the same time the respondents admitted that if the company offered them a clear career path, additional benefits, good working atmosphere and an attractive salary, then it would not give up. Outsourcerzy examine why this is happening. Conduct exit interview, which is to prove the cause of the employee leaves. Well routed exit interview is to be a valuable source of information about attrition.
According to Dr Mościcka-Teske man is a complex, not just him room and board. – So well-being in the workplace need to meet multiple needs – not only material but also the spiritual. – Work is the family of our second natural environment. That is why it is so important to have a good feel to it. Even if at the beginning of the remuneration and terms and conditions may suffice us, it is only temporary. Of course you can catch the pros and outsourcing. As a first job for young people just out of college or in a difficult situation, outsourcing is always a chance. But in the long run, this form of employment too does not work.
The outflow of workers from outsourcing companies prof. Opole explains the desire to further stabilize. A chance of stable employment, development opportunities, advancement in most companies, outsourcing is not. – Usually outsourcing is set up for temporary work. The employee can always be replaced. For a faster, cheaper. And sometimes employees feel it. Hence the high turnover. No one will be stuck in a place where there are no prospects – Professor adds. Region.
The bad oucie
Perspectives, and perhaps health insurance or retirement.
the outsourcing does not speak too well, including thanks to high-profile acquisitions and scandals. In the case of an external company to sell part of the staff is difficult to fully consent. One such example is even Polish Television, which gave two years several hundred of their agency workers LeasingTeam. Among the outsourced were journalists, graphic designers and editors. So all those who are the de facto core business. LeasingTeam had to take care of the needs of TVP production of television programs. According to the agreement for the first year outsourced workers could not be dismissed. And that was enough for exactly a year after the takeover began the first release. “Because demand has fallen because there are too many, because they do not perform their duties” – any reason for dismissal was good – says one of the former employees LeasingTeam.
Some outsourcer associate also unfortunately Zdzislaw a certain K., who in three temporary employment agencies cheated nearly 500 companies from all over the country. K. did not pay premiums for 25 thousand. workers employed through outsourcing employee. Losses were estimated at 60 million zł. The mechanism was simple and from the beginning of the suspect, and yet Zdzislaw K. managed to convince him hundreds of employers. He reported to them with an offer lower labor costs. On the surface, everything looked clean and legal. Company K had the necessary certificates, was entered in the register of employment agencies. The entrepreneur had to pay only the cost of the employee’s net pay, about 60 percent. social security contributions and income tax. The remaining portion of social security contributions and income tax known. EU grants had to pay K.
But it is the day on which the Social Insurance Institution and the tax office have begun to demand repayment of arrears from companies that outsource at Zdzislaw K. is decided.
Dr. Gregory Baczewski, director of the department of social dialogue and labor relations Lewiatan Confederation, emphasizes that in the case of outsourcing should not be associated with entities that do not have the history or positive references from previous clients. – In 2014. It was a loud case of outsourcing of Staff, which lowered the prices of their services due to the fact that it has paid social security contributions of employees. With such entities should not make cooperation even if the price seems very attractive – emphasizes Baczewski. – In particular, pay attention to the abnormally low price, because then the risk grows that something is wrong. The Confederation Lewiatan relationship we have agencies employ – Polish HR Forum, bringing together the good agencies, which themselves impose a high operating standards. That such a thing is worth noticing when you take the decision to cooperate.
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