The first rule should be very carefully read the contract, as the hotel is near the beach, continental breakfast and room with a view – the organizer of the event and for the tourist may mean something entirely different; so you should also ask for clarification of general provisions, advises the Office of Competition and Consumer Protection.
As noted by the Office, according to the law, a contract for the provision of tourism services should specify, among others, place of residence, date of start and end of tour, standard hotel, meals and means of transport.
In addition, after signing the contract cost of the event can not be changed. The only exception is a situation where the contract expressly so provides and in specific cases: the growth in foreign exchange rates, transport costs and taxes, official fees, airport and cargo handling in seaports. Any such change must be documented organizer. If the customer does not agree to payment, may withdraw from the contract without incurring any costs. The organizer of departure must give him the money paid. However, the price absolutely can not rise for 20 days before departure.
Client agency has the right to submit a complaint if the quality of services proves to be lower than agreed in the contract. Advertise may be incompatible with the agreement hotel category, lost luggage, delayed plane, the long distance from the beach and other irregularities. A complaint must be filed in writing with the tour operator, seeking to reduce prices. This should be done within 30 days of the end of tour.
The estimate of the amount that can be claimed , will help the so-called. the Frankfurt table, available at: http://www.konsument.gov.pl/files/t_frankfurcka.pdf For example, for lack of a balcony can be requested up to 10 per cent., for noise at night to 40 per cent., and a lack of food to 50 percent. lower price. The Office points out, however, that the Frankfurt table is not an official document, and only a helpful tool in assessing damages.
tour operator also not allowed to completely turn off its responsibility for the things the client lost during the event. As noted by the OCCP, in accordance with the law, the travel agent is liable for damages to the customer, including when they arose as a result of improper performance of the contract.
Besides, in a situation where the organizer of the trip does not perform the contractual services should ensure the provision of replacement (eg., instead of a cruise on the Nile – go on safari, etc.). It can not charge you for this extra charge, and if the new proposal is cheaper, should pay the difference. The customer also has the right not to accept the idea of the organizer. In this situation, the organizer must provide him with a return to the start of the event.
If the travel agency does not consider the inquiry, You can ask for free advice and assistance to the municipal or county consumer ombudsman or the Consumer Federation.
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