Cyfrowy Polsat return the money for poor quality broadcasts matches of Euro 2016 Ipli. OCCP is still waiting for an explanation – Virtual Poland

Resignation channel Polsat Sport 2 HD and Polsat Sport HD 3 and return the entire fee for the package or the use of IPLA Sport 30 days free. This choice gives Cyfrowy Polsat customers who complained about the poor quality of the matches in Euro 2016. Reimbursement was the solution that the operator suggested the Office of Competition and Consumer Protection. OCCP is still, however, did not live a full explanation of Cyfrowy Polsat.

– It was only waiting for an explanation from the company. One letter we received and look forward to complete the remaining data – explained to us on Wednesday morning Margaret Cieloch, a spokeswoman for the UOKiK.

On the other hand, a spokeswoman for Cyfrowy Polsat Olga Zomer in a telephone interview with the Financial WP on Wednesday assured that reporting, the operator began to answer ” to-date from the moment they started to flow. “

– Now, some customers began to share the way of dealing with complaints, but I would like to emphasize that this is a process that lasted date of the first reported by users inconvenience, since the first matchdays – stressed Zomer.

a spokeswoman for Cyfrowy Polsat argued that “each application was analyzed individually,” but admitted that a refund for sports channels or 30 days to use for free with Ipla Sport is “one of the ways to “deal with claims of customers. Olga Zomer did not want to reveal how much was such complaints. – It’s a small group of our clients – assured.

The question of whether to accede to the complaint means that Cyfrowy Polsat finally admits that technical problems were on his side, Olga Zomer replied evasively. – From the beginning, we asked users who noticed some trouble to send in details of how it looks and every application we regarded individually, adequately to the situation – she said.

Recall that the problems with transmissions of matches through Ipli They appeared at the beginning of the championship. Some people, who have paid 99 zł for a full package of Euro 2016 complained about the very poor image quality, incorporating every moment buffering, and even a complete lack of service. The case grew out loud on the Internet, where irritated users posting screenshots showing the fatal quality of service.

For a time, Cyfrowy Polsat does not admit the mistake and asserted that “checks, which could be a source of potential technical problems “, while asking customers to send us a detailed description of the problem.

In the end, a matter of interest to the OCCP, which also flowed complaints of dissatisfied customers. June 22 The Office published a statement in which he wrote that complaints about Cyfrowy Polsat and Telewizja Polsat concerned not only the quality of transmission through Ipli, but also the “relationship with consumers.”

“UOKiK asked Cyfrowy Polsat m.in ., how it intends to compensate for the inadequate provision of services. in the opinion of the Authority would be advisable to at least draw the fees paid by customers, “- written in the communication of 22 June.

it was also decided to check whether the” Cyfrowy Polsat introduced consumers an error indicating that having a full range of sports channels Cyfrowy Polsat will mean free access to broadcast all matches of the European Championship. ” OCCP took up the issue off on the digital platform channels Das Erste and ZDF, which broadcast the matches of Euro 2016. “Both channels are broadcast signal free and can be picked up free of charge by any person having an appropriate receiver” – noted.