14 days return – now the new responsibilities of e-shops and telemarketers – Media2.pl

14 days return – now the new responsibilities of e-shops and telemarketers – Media2.pl

Businesses in the course of concluding the contract will be required to enter the total price of the product. So far, it was not always clear how much we pay at the end of the transaction. Consumer had to inquire entrepreneur, what components make up the final price. In the new legal regime is the trader will have to clearly communicate what is the final value of the product – points out in an interview with the news agency Newseria Business Dorothy Karczewska, vice president of the Office of Competition and Consumer Protection (OCCP)

An entrepreneur will have to inform the consumer of the formula withdrawal form. The Act of 30 May 2014. Consumer Rights also introduces an obligation to inform buyers that a possible dispute concerning the transaction can be resolved amicably. The new rules also extend the time that the consumer has to return the purchased goods (or withdrawal) without giving any reason – from December 25 it will be 14 days. The same deadline shall also apply in other countries of the European Union.

If you buy the product at the show or on the Internet, we have such powers as are granted to consumers in the store stationary. So we can unpack the goods and watch, but we can not use it – recalls Dorothy Karczewska

The possible return of goods directly paid by the consumer. But he will have the right to request a refund of the price together with the costs of delivery.

Finally going so that one way for the shipment of the goods paid by the consumer, and the second – the seller – explains Vice President of the OCCP

When purchased goods found to be defective, the consumer will be able to choose between the repair, replacement, reduction in price or withdrawal.

The entrepreneur will have to obtain the consent of the consumer in each case for any additional payment beyond the agreed remuneration. If the trader does not receive the express consent of the consumer, the customer will be entitled to a refund of the additional payment paid.

The changes will apply to the sale of the phone. After December 25 telemarketers will have to immediately inform that the purpose of establishing contact at the conclusion of the purchase contract.

First, the telemarketer will tell you that we have to make a deal. Secondly, it will send a durable medium or in hard copy information about the deal. The same message information to the consumer does not contract. It must confirm, also on a durable medium or in paper form, that under such conditions as to conclude an agreement. Consent may be implied by this. Finally, the buyer must say “yes” and to know what’s right. The last sentence belongs to him – lists Karczewska

In the case of auction sites the new law does not cover contracts between businesses or consumers themselves.

The new rules apply only to consumer-entrepreneur relationship, that is, those on the one hand, we have a weaker market participant, on the other – a professional. If the latter fails to meet some of the requirements of the Act, for example, does not inform about the possibility of withdrawal, the consumer acquires the right to withdraw from the transaction during the year – emphasizes the Vice President of the OCCP

The failure to comply with the entrepreneur must expect to be subject to a fine up to 5 000 zł.