On the first day of Christmas came into force the new provisions of the Act of … – News

On the first day of Christmas came into force the new provisions of the Act of … – News

Note! At Christmas, changed rules for the sale on the internet, at shows, presentations, as well as in traditional stores. The rules have been adapted to the rules in the European Union.
 With the changes shopping – made especially in the network – will be safer.
 

The new law ensures consumers receive from the trader before concluding the contract, comprehensive information relevant in the context of its conclusion. Bozena Sawicka, urban consumer advocate in Torun, interested recommended specially created website: www.prawakonsumenta.uokik.gov.pl. Let us list the most important of them:

1. The choice of the claim

 The consumer will be able to assert their rights in choosing between: exchange, repair, lowering prices and – if the defect is significant – withdrawal from the agreement, or refund the money. If the trader does not agree with this choice, you will be able to propose a different solution. However, if the thing breaks down again or the seller does not comply with its obligations and does not remedy the defect, the customer will have the right to demand a price reduction or refund and the claim must be met.

2. The end of the “Buy Now”

 The popular online stores before the “Buy Now” will have to disappear. Replace it with the information about the title: “Order of the obligation to pay.”

3. Longer time to withdraw from the contract and return the goods

 Businesses must adapt to the rules, elongating from 10 to 14 days to withdraw from the contract without giving any reason and without cost. If the seller fails to information about the right to cancel the contract, the consumer will be able to cancel the transaction within 12 months.

 4. Reducing the value of things – payment for the reduction in the value of the goods

 The consumer has the right to see the goods delivered in such a manner as he would do it in a shop. If the item does not meet the requirements, he can not use it freely. When this happens and the client will want to withdraw from the contract, the trader has the right to charge you additional costs due to the decrease in the value of the goods. Important is the fact that if the trader does not inform the consumer of the right to cancel the contract, the consumer in this regard does not bear any r esponsibility.

5. Regulating the cost of returning the goods

 You should know that in the event of cancellation of purchases – the consumer will bear the cost of returning the goods, and the seller will return the price of the product in addition to the cost of sending it, but only the cheapest offered by them.

6. Clear deadlines reimbursement

 If the consumer resigned from e-commerce, and sent a statement, the seller will have the right to withhold the refund of money for the benefit and the cost of shipping it to the time when the consumer goods or confirm its origin.

7. Additional costs prohibited

 For the use of a particular method of payment trader must not require the consumer a fee beyond the cost incurred by the seller in this respect. Additional fee, eg. By credit card can not be higher than the commission, which will pay in connection with this vendor.