Consumer Rights Act beneficial for clients – HR Pulse

Consumer Rights Act beneficial for clients – HR Pulse

PAP | December 25, 2014, 16:17 Wydrukuj article Share Article

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Extension of the deadline for withdrawal in the e-shop from 10 to 14 days, more rights with complaints of defective goods, restrictions on telemarketers – these are some changes introduced by the law on consumer rights. The regulations came into force on 25 December this year.

The rules will apply only to contracts of sale contained from 25 December 2014. Agreements concluded before that date, the provisions previously in force.

It is very important that the new law significantly expands the disclosure requirements of entrepreneurs, especially the leading online stores or sales outside the company premises, but also those engaged in traditional stores.

It is all about the fact that the consumer knew of any expenses and liabilities which are related to the signing of the contract and buying the item. Vendors will also have very clearly inform buyers about the rights they entitled to when it comes to withdrawing from the contract or claim of defective goods.

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Increases are also some client permissions. The deadline for withdrawal of an off-premises or at a distance, without giving reasons, increased from 10 to 14 days. The consumer has to gain extra time to think and make the final decision.

Recipes precisely regulate the method of calculation of the term, including when undertaking does not informed the consumer of his right of withdrawal – in this case the right of withdrawal will expire after one year from the expiry of the basic 14-day period.

The law also frees the consumer from the obligation to bear the costs associated with returning the goods in case of exercise of the right of withdrawal if the consumer has not been informed by the operator of the obligation to bear such costs.

If the the consumer is properly informed, it will be responsible for a reduction in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things. The entrepreneur will be able to reduce this case refund of the price of the product in so far reduced the value of things.

In the event of cancellation of the contract, the trader is obliged to refund the cost of a delivery of the goods (for transport from the seller to the the consumer). In this case, the vendor returns only the cost of ordinary cheapest shipping method available in their offer, no matter which mode of transport has been selected at the time of ordering. While the customer pays for the return of unwanted goods to the seller.

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