Tourists fallen travel agency Alfa Star in Pyrzowice, 31 bm. A group of about 100 people – customers’ office Alpha Star, returned to Polish from the Bulgarian Burgas. Photo: PAP / Andrzej Grygiel
This means that changing the deadlines for submitting the documents that will recover money. Those who bought the tour a year ago, have to rush to get compensation – explained in an interview with RDC Marta Milewska the marshal’s office.
The Polish have already returned 963 clients office Alpha Star
The Polish have already returned 963 clients travel agency Alfa Star, which announced the loss of liquidity; Tuesday the country has come yet another 168 people – offered Marshal’s Office Mazowiecki. At the time of the bankruptcy office abroad was approx. 1600 people.
Office stated in a press release that this information is a condition for Tuesday at noon. 12.
On Tuesday, Egypt will return 99 people in Spain – 4 and 64 tourists vacationing in Corfu and one person from Gran Canaria. 24 tourists from Rhodes to the country is to return on Wednesday. According to the Office remains precarious situation of tourists in Egypt, began organizing their return to the country.
There are data on disadvantaged customers Alfa Star. “We are dealing with a fairly large scale”
spokesman Marshal Mazowieckie about the situation
Marta Milewska stresses that the guarantee office Alpha Star is twenty million. Of this amount will cover the costs of bringing tourists to the country. What is left will be distributed between the two thousands of customers who have purchased a trip, or paid advances for trips that did not take place. A spokeswoman explained that the person who paid for the holiday, for which there will go on claiming to year. From now on Mazowieckie marshal’s office will be available information on the procedure for applying for a refund.
In the fall of offices abroad were about. Polish 1,600 tourists
Customers travel agencies were in: Turkey (299 persons), Greece (96 people), Bulgaria (344 persons), Tenerife (39 persons), Morocco (24 persons), Portugal (23 people), Barcelona ( 97 persons), in Sicily (43 persons), Kos (73 people), Gran Canaria (22 people), Crete (91 persons), Corfu (64 people) and Egypt (362 persons). Tourists have to return to Warsaw, Tri-City, Krakow, Katowice and Poznan – announced in a press release.
Owner Alfa Star reported a cessation of activities by e-mail
Authority reminded that information about the cessation of activity by the tour operator has been transferred by e-mail. “Despite the lack of official documents, Marshal’s Office Mazowiecki in cooperation with the Foreign Ministry and the diplomatic services began efforts to establish places of residence tourist office and ensure their return to the country. On the Foreign tourists can find cell phones to the consuls of the country in which they live” – reads the release.
numbers to consulates in different countries
Customers offices who have not yet contacted the consulates can obtain information under telephone dispatchers: Bulgaria – Sofia tel. +359 884 688 510; Greece – Athens tel. +30 69 36 55 46 29; Egypt – Cairo tel. +20 100 54855 00, Spain – Barcelona tel. +34 60 740 7735, Turkey – Istanbul tel. +90 81 5304 6918, Turkey – Ankara tel. + 90 5304691261, Morocco – Rabat tel. +21 2672419933 Italy – Rome tel. +39 335 599 5212, Tunisia – Tunis tel. + 216 98362547, Portugal – Lisbon tel. +35 1913254442.
Customers can also obtain information in the Marshal’s office (22) 59 79 544; (22) 59 79 543; (22) 59 79 540. Any detailed information on applying for a claim for people who do not flew, will be available on the website: www.mazovia.pl Monday, August 31. Applications may be submitted by year, not by registration order – underlines the office.
The headquarters of crisis Marshal’s Office, Ministry of Foreign Affairs and the Ministry of Sports
On Sunday held meeting, attended by representatives of the office and the Ministry of Foreign Affairs and the Ministry of sport and tourism. With the latest information shows that outside the country is currently about 1600 people. The Marshal’s Office in cooperation with the Ministry of Foreign Affairs and consular services determined the whereabouts of tourists and their current situation.
Expert: Polish law sufficiently protects the clients of travel agencies
TVN24 / x-news
the worst situation tourists staying in Turkey, Spain, Bulgaria and Rhodes
the most tense situation is now in Turkey, Spain, Bulgaria and Rhodes. The information marshal’s office, Alfa Star will most likely not pay off hotels here tourists staying there had no where to stay. After the intervention of the officials failed to provide tourist accommodation.
In view of the situation, these persons must be urgently brought into the country – marks the Marshal’s Office. This includes approx. 300 tourists from Turkey and persons residing in Spain, Bulgaria and Rhodes. Tourists have to return to Warsaw, Tri-City, Krakow, Katowice and Poznan.
The Marshal’s Office: At the back waiting for many tourists and aircraft several vacancies
TVN24 / x-news
to Krakow had reached approximately 20-person group of tourists from Spain
Successive customers travel agency Alfa Star returned to the country. Krakow had reached approximately 20-person group of tourists from Spain.
Among them were those who are unaware of the financial problems of the office, they flew to Barcelona yesterday. – We are glad that we are, but we still have a long journey home – This was supposed to be a dream vacation – said in an interview with a reporter of Radio Kraków. Also notes that it will seek compensation.
The Marshal’s Office: Alfa Star does not work. We need urgently to bring 300 people
TVN24 / x-news
Alfa Star reported on Saturday about the loss of liquidity
As noted on the website of a tour operator, “Alfa Star SA in connection with the loss of liquidity is forced to stop the implementation and further sale of tourist offer.”
the company starts the procedure of warranty maid bringing tourists to the country
So – as the company admits – “does not perform contractual obligations of contracts for the provision of tourism services.” It added that it takes to run a procedure to bring tourists to the country.
Alfa Star Office had filed for bankruptcy. “It was very good office for many years operating in Poland”
Źr.TVN24 / x-news
The company issued the statement did not mention the number of tourists staying abroad and enable them to effectively perform other of their rights including the right to return all contributed funds.
Alfa Star, one of the largest tour operators in Poland
operating since 1995. Alfa Star is one of the largest tour operators in Poland. In 2014, it debuted on the alternative market Newconnect. It is headquartered in Radom.
1500 Alfa Star customer is abroad. “Their return to the country we will pay the insurance guarantee”
ZR. TVN24 / x-news
Polish Chamber of Tourism of Alfa Star: We are surprised
It was one of the largest travel agencies in the country, and its bankruptcy surprise. So the announcement by Alfa Star cease implementing and selling tours commented President of the Polish Chamber of Tourism.
Pawel Niewiadomski told IAR that the company was one of the ten largest tour operators in Poland. He added that his financial condition was assessed as stable.
– In this regard, we are surprised by this situation – said president of the Polish Chamber of Tourism.
The Marshal’s Office: We contact with contractors Alfa Star
TVN24 / x-news
customers Alfa Star were also surprised
Dozens of customers Alfa Star for bankruptcy office learned of two hours before departure from Gdansk to Barcelona and holidays not flown. They complained to the information chaos.
The troubles of tourists on their skin felt on Friday. Those who were in the evening to fly to Bulgaria’s Burgas Airport spent more than 12 hours. The plane took off at 12:30 on Saturday. A group of Polish tourists Alfa Star stalled as the Greek Rhodes.
Alfa Star was in trouble in July
Recall tourists office Alpha Star had trouble before – as announced on July 10 television tvn24bis, tourists from Radom, who lived in Egypt claimed that the tour operator has not paid to hotels in Egypt for their stay, with the result that they could not leave the hotel.
then the representatives of the office in an interview with tvn24bis.pl said that problems arose during the change of one of the subcontractors with which the company realizes trips to Egypt. – The situation is fully under control, and tourists are resting peacefully – assured in an interview with Margaret tvn24bis.pl Strzylak, a spokeswoman for Alfa Star and also a member of the board of the company.
She stressed that the Alpha Star “is doing very well” and appearing for several months rumors of bankruptcy offices spread “benevolent” people from the industry.
Alfa Star has guarantees for 20 million zł
the Company today’s Communication informs that it submitted a statement and documents to the Marshal Mazowiecki as a beneficiary of the guarantee issued by the Europäische Reiseversicherung AG Branch in Poland, which issued the insurance guarantee for the amount of 20 million zł.
This is the second bankruptcy travel agencies this year
in August, declared bankruptcy Krakow travel agency Intertour. Marshal of the province. Małopolskie guaranteed return to the country of more than 150 tourists from Croatia.
IAR, PAP, message, jk
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