Online shops are paying dearly for his critical comments published on the web. The price is the loss of customers.
More than 36 per cent. Consumer acknowledges that if it is not satisfied with the services e-shop on the internet issues a negative opinion and is reborn shopping there – according to a survey Opineo.pl service.
Such comments in the network are usually saturated with emotion and more than same words appeal to the imagination of Internet users, and it’s an easy way to lose customers and decrease in the number of transactions. According to the survey Opineo.pl until 3/4 of consumers under the influence of negative reviews given up their purchases in the e-shop.
These comments usually in the network are saturated with emotion and more than the same words appeal to the imagination of Internet users, and it’s an easy way to lose customers and the decrease in the number of transactions.
A Management Observatory Foundation estimates indicate that Polish entrepreneurs can cost up to 5.2 billion zł per year.
So let’s take care of the building good relationships with customers, and is not conducive to this difficult contact with the seller, gaps in use, poor quality goods in shipping delays or problems with the claim – writes “Business Pulse”.
A list of the biggest sins on e retailers are prepared by Opineo.pl also: the sale of counterfeit, non-commodity description, canceled orders, the inability or failure to meet the courier choice words.
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