You have a subscription in the UPC? You can get your money back – fakt.pl

In late 2014 and early 2015 there was much talk about the UPC, which increased the clients with perpetual subscription agreement for the internet by 7 per month. Of course, you could even give up the services of UPC or conclude with the operator of a fixed term contract. The decision telecom aroused great controversy among customers who did not like the fact of forcing them to conclude fixed-term contracts or cancellation of services and for which the acceleration-related services hike was not a sufficient incentive. Hype and customer complaints were so strong that the case looked at the Office of Competition and Consumer Protection.

According to UOKiK, UPC had no right to raise prices to customers in the way that it did. Contracts should contain appropriate clauses for modification, which aim to inform the client that such changes may occur. Currently, they concluded by UPC contracts have such clauses, and recently operator benefited from them, but before it was not. According to the OCCP limited to customers the ability to maneuver.

– In this situation, UPC should not unilaterally change contracts. Practice entrepreneurs violate good manners, because the increase was dependent only on the will of the operator. Consumers could pay a higher price or cancel the contract, he had the possibility of using the existing offer – explains Marek Niechciał, President of the Office of Competition and Consumer Protection.

According to the decision of the OCCP UPC should now give customers overpaid subscription for the entire period increases until June 2016.. UPC has also inform the consumers, not only on their website – the operative part of the decision is also to be published in a national daily. UOKiK also imposed on UPC penalty in the amount of 817 640 zł.

UPC spokesman did not answer the phone, so we do not know whether the company will appeal the decision. Because it is not final, has the right to do so.

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