the Ministry stressed that for the first time in its history, imposed the maximum fine for practice that is balanced in a weaker market participants.
in accordance with the message UOKiK company in relations with customers were served for their previous telecommunications provider, offering to change the terms of the contract. In fact, consumers signed a contract with a new operator. In the opinion of the Management of PGT deliberately misinformed in order to attract more customers.
Large financial losses clients
- this has Led to significant financial losses for consumers. The company has not changed its practice despite numerous complaints from customers and slave behavior UOKiK. The Agency does not found in this case, no extenuating circumstances, therefore, the entrepreneur was imposed a maximum penalty provided by law is 10 percent. the achieved turnover in the previous year. The sanction amounted to 1.97 million RUB – UOKiK filed.
the Decision is not final, it is possible to appeal to Court for Protection of Competition and Consumers.
Intentional misinformation
UOKiK reported numerous complaints concerning the practice of PGT in Warsaw. It is established that the businessman has submitted a proposal on the phone, and then courier to visit the customer at home. Consumers, mainly the elderly and their families reported that you were misled. They thought that extending the contract with the previous operator, and then it turned out that they signed a new contract with the VILLAGE.
Therefore, UOKiK initiated proceedings against PGT and in March last year. – he issued the so-called warning users (this tool is used particularly in the case of reasonable suspicion of use of illegal practices by an entrepreneur).
Analyzing business UOKiK checked, in particular, telephone conversations with consumers, and also questioned witnesses – current and former employees of the companies cooperating with the VILLAGE. Recording of telephone conversations confirmed that consumers were misled regarding the identity offering services – it is told in the message.
in accordance with the conclusions of the Antimonopoly Agency another step towards the conclusion of the contract was the provision of documents for signature by the courier working with the VILLAGE. He supported the view that it is representative of the current operator. In addition, a misconception wprowadzało visualize on the first page of the contract, the name of the company, which has so far provided services.
PGT UOKiK’s actions led to the fact that consumers decided to sign a disadvantageous agreement. The Department believes that it is not zawarliby her if I had the real information about what actually changed operator. – Conclusion of a contract with the VILLAGE for it meant the termination of the contract with the previous operator and the need to pay, in many cases, the payment of this title – explains the Agency. the
UOKiK also stated that the VILLAGE passed on to the consumers signed the contracts, which is an action that is incompatible with good morals. The contractor has to obtain the documents confirming the terms of the agreement.
Fees in the amount from 500 to 1,500 rubles
- In this case, this led to the fact that consumers didn’t understand that they signed a new contract and that could free her to withdraw within 14 days. After this time, the termination of the agreement will lead to the load charge from 500 to 1500 rubles – added.
After entering the UOKiK in March 2016. prevent the consumption of the company, SMT unlocked, PAP received the statement alleged to have used practices that violate collective consumer interests. She stressed in particular that “with due diligence care to the process of conclusion and execution of contracts took place in the way undisturbed, preserving the full protection of the rights of their Customers.”
- Any violations, if any, are immediately identified, analyzed and, consequently, eliminated, which allows to preserve high standards of services. The attraction of new customers by showing their own product line, which potential customers more attractive from currently available. The aim of the Society is exclusively the creation of an offer adapted to the needs of the potential recipient indicated in the statement.
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